Information Technology for The World

What are the critical success factors when outsourcing?

I'm a final year university student researching outsourcing. If you've been involved with outsourcing in any sort of role, what would be your top 5 factors to get right to help contribute to a successful outsourcing project? Your help is greatly appreciated.

Public Comments

1. My favourite subject 1 Know thoroughly what you are specifying in detail. 2 Check the detail and find what's missing. 3 Write a a fully specified contract that needs no interpretation or input. 4 Put it out for tender and specify the detail will be monitored 5 Include the cost of daily monitoring in any assumed savings 6 Monitor and charge the vendor double time to correct it 7 Don't accept any freebies. Please copy the N.H.S.